/Blog
­

Technology and Innovation: Empowering Today’s Traveler

The genie is out of the bottle. Today’s traveler is empowered by technology and using it to their advantage to shop for the best purchase.

For example, commentary from the recent PhoCusWright conference noted that Millennials are shopping with mobile devices with the goal of traveling more while spending less on their trips. Desktop computers are

By |June 5th, 2017|Article, Blog|Comments Off on Technology and Innovation: Empowering Today’s Traveler

Ancillary Revenue is Growing by Leaps and Bounds

Cheap travel can be viewed as a double-edge sword: it creates a competitive advantage if you can offer a lower price on fares, but it can come with a with a little bit of grumbling from the consumer who’s used to having everything included in their price. In a new study produced by CarTrawler and

By |May 22nd, 2017|Article, Blog|Comments Off on Ancillary Revenue is Growing by Leaps and Bounds

Personalizing The Airline Experience

Do you know where your customers live? Do you know where they like to fly? What class they prefer and if they like extra legroom? Do you know if they are married or single? You should.

It is impossible to make informed decisions and offer your customers the best airline experience without leveraging the immense amounts

By |May 8th, 2017|Article, Blog|Comments Off on Personalizing The Airline Experience

Driving Customer Loyalty via Digital Merchandising

Do you know who your best customers are? Do you know which ones are your most valuable? Part of building a customer base is finding new customers, however the best business people know that retaining current customers generates the real revenue. Inc. magazine estimates that it costs five to 10 times more money to acquire

By |May 1st, 2017|Article, Blog|Comments Off on Driving Customer Loyalty via Digital Merchandising

Know Your Travel Customers via Data and Analytics

Big data is a trendy term that has been frequently splashed around in the news, conferences and Silicon Valley during the past few years. But what does it mean? Big data is defined as information that is so large and complex that the normal means of collecting, sorting and understanding it does not work. While

By |April 24th, 2017|Article, Blog|Comments Off on Know Your Travel Customers via Data and Analytics

The Significance of Mobile for Travel Suppliers

Chances are you are probably reading this blog on a handheld device. In fact, the probability you are skimming this on a phone or tablet after seeing it in a tweet or LinkedIn post is quite high. An astounding 40 percent of social media users access their accounts on a mobile device and that number

By |April 17th, 2017|Article, Blog|Comments Off on The Significance of Mobile for Travel Suppliers

Driving Profit in the Hotel Industry with Ancillary Products

For years, airlines have been introducing fees for services in addition to the price of a ticket. RyanAir notoriously once considered charging customers to use the restroom. More recently, Frontier Airlines has started charging passengers to bring carry-ons, in addition to charges for checked luggage (which is now an industry standard).

What might appear to be

By |April 3rd, 2017|Article, Blog|Comments Off on Driving Profit in the Hotel Industry with Ancillary Products

Hotels and the Millennial Traveler

All travelers have their own routines, habits, and must-haves, especially when they are booking accommodations. Millennials, the oft coveted market of people born in the late 80s and after, are a species of their own when it comes to booking hotels. To attract Millennials, some hotels have created walls covered in screens that display pictures

By |March 27th, 2017|Article, Blog|Comments Off on Hotels and the Millennial Traveler

Website Usability: More Than Meets The Eye

Often the first public-facing activity of a business is to launch a website announcing: Here we are! Buy our products or services! Learn about our company!

We all know having a website is very important for a business, but we may not understand what an effective website looks like. Sure, we may like the website ourselves but the

By |March 20th, 2017|Article, Blog|Comments Off on Website Usability: More Than Meets The Eye

User Experience and the Checkout

The old saying goes, “If you give a mouse a cookie, he’ll want a glass of milk.” The same thought process applies to customers when they are finishing an online purchase. Whether they’re buying plane tickets, renting a car, or booking a hotel – there are more than likely other add-ons available to help improve

By |March 13th, 2017|Article, Blog|Comments Off on User Experience and the Checkout
Client Service Request

×