Sales Account / Business Development Manager

We are seeking a qualified professional to join the team in the role of Bilingual (Spanish) Sales Account / Business Development Manager.

Summary:

Your primary responsibility is maintaining long-term, post-sales relationships with existing customers. You will pro-actively work with customers to ensure they continue to receive on-going value from the Fusion products and services they have purchased. Work with sales and other departments to identify area of process improvements, implement improvements that represent both internally and externally.

You will collaborate with project management to ensure successful implementations, and focus on relationship management to ensure that the customers serve as positive references and continue their standardization on Fusion technology.

Job Functions:

  • Collaborate with internal departments to evaluate customer processes and identify, develop and recommend improvements to benefit the client and improve customer service.
  • Manage client reporting and analysis (i.e. research, assemble and prepare reports, metrics).
  • Gauge client satisfaction and maintain top-of-mind presence with clients through consistent communication.
  • Oversee logistics and planning for client visits; prepare presentations or other information needed for meetings with client.
  • Establish and maintain senior level relationships with existing and potential accounts.
  • Ensure client contractual obligations are met.
  • Manage timelines, risk and issues and project communication and reporting.
  • Proactively interact with clients both via phone, email, video conferencing and in person; establish strong rapport to facilitate effective 2-way communication and maintain a pulse on the client’s strategy
  • Communicate/translate project goals and execution tactics effectively to the client and internal resource groups
  • Effectively manage the client’s projects and communicate issues or successes with your management team and client
  • Attain a high level of client service by meeting the client’s stated needs as well as anticipating needs and taking steps to address needs not directly stated
  • Resolve client complaints and issues; communicate to management team internally when escalation is appropriate
  • Focus on retention of clients through quality execution, relationships and strong client service
  • Lead, manage and develop team members by coaching, training and identifying areas of growth

Minimum Qualifications:

  • 1-2 years of experience with inside sales and account management is preferred.
  • Must be fluent in Spanish (verbal and written).
  • Four years of college education and two (2) years business experience with successful management in a support role of significantly sized client relationships
  • Track record of exceptional customer service experience.

JOB LOCATION: Richmond/VA
Travel required: 20%
No agencies please.

Apply: